Frequently Asked Questions (FAQ)
Q1. Will sales tax be collected on my order?
No, you will not be charged sales tax at checkout. We cover all applicable taxes on your behalf.
The price displayed is the final price, with no additional tax added.
Q2. Does Lovusi ship internationally?
Yes, Lovusi ships internationally to select countries. For eligibility and shipping details, please contact our support team.
Q3. What currency are the website’s prices listed in?
All prices on our website are listed in United States Dollars (USD).
Q4. How will my order from Lovusi be shipped?
All orders are packaged securely and discreetly. Shipments are fully insured except where restricted by shipping policy coverage.
Packages are shipped with care, and the return address may appear under a business alias to protect customer confidentiality.
Q5. Do you have any information for new customers?
Yes. We encourage new customers to familiarize themselves with our products and policies. Our support team is available to provide guidance and general information.
Q6. Can I change my order after it has been placed?
Once an order has been placed, it cannot be changed. Please review our Terms of Use for full details.
Q7. How much do you charge for shipping?
We offer free standard shipping on all domestic orders.
International shipping rates vary based on destination and order size. Please contact support for specific details.
Q8. Can I combine previously placed orders to lower my shipping cost?
Unfortunately, orders cannot be combined once placed, as our fulfillment process is automated.
Q9. Can I cancel my order after it has been confirmed?
Orders cannot be canceled after confirmation without incurring cancellation charges. Please refer to our Terms of Use for complete details.
Q10. Can I pick up my order in person to save on shipping?
No. We do not offer local pickup. Our address is for administrative purposes only and is not a retail or pickup location.
Q11. What if my package has missing or damaged items?
If your package arrives with missing or damaged items:
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Take clear photos of the packaging, contents, shipping label, and invoice
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Contact us within 3 business days
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Do not discard any packaging until the issue is resolved
Contact:
📧 hello@lovusi.com
📞 +1 516 207 8213
Q12. How long will my order take to arrive once I receive tracking?
Orders typically arrive within 5–10 business days from the shipment date. Delivery times may vary due to carrier service levels, holidays, or weather conditions.
Q13. What carriers are used for shipping?
We use insured shipping services from USPS, UPS, and FedEx. Tracking information is emailed once your order ships, and signature confirmation may be required for certain orders.
Q14. Will my package require a signature?
Not all shipments require a signature. However, signature confirmation may be required for higher-value orders. Please contact support prior to shipment if you prefer signature confirmation.
Q15. The website appears broken or I cannot complete checkout. What should I do?
Try clearing your browser cache and cookies. VPNs, ad blockers, or browser security extensions may interfere with checkout functionality. Temporarily disabling them often resolves the issue.
Q16. Where is Lovusi located?
Lovusi operates from the following address:
Lovusi
9104 Springhill Ln, Apt 103
Greenbelt, Maryland 20770
United States
This address is for administrative and billing purposes only. We do not accept in-person deliveries, returns, or local pickups.